Refund policy
At G-Force Direct, we want you to shop with confidence and peace of mind. That’s why we’ve made our returns policy simple, fair, and easy to follow. Whether you’ve changed your mind or received a product that isn’t quite right, we’re here to help.
30-Day Returns Policy
We understand that life can get busy, so we’ve extended our cooling-off period to 30 days from the date you receive your order.
Here’s how it works:
- If you’ve changed your mind or the item isn’t quite what you expected, providing the item is unused and has no defects, you can return within 30 days.
- Items must be returned in their original condition, suitable for resale (e.g. unused, and undamaged).
How to Request a Return
To make returning your item easy, follow these steps:
- Contact us via sales@gforcedirect.co.uk or 01933 224392
- Tell us the details.
- Once approved, we’ll confirm that the item can be sent back to our warehouse (items must be returned back to us using your own courier service, unless otherwise agreed).
Return Shipping Costs:
- For items that are faulty, damaged, or not as described, we can either offer an FOC replacement (following photo evidence), or we’ll provide a refund, including any original delivery charges.
Refund Deductions
- If the item has been damaged or used beyond what’s necessary to assess its nature, characteristics, or functioning, we may deduct an amount from your refund to reflect the reduced value.
- Example: Returning a product with significant wear or missing parts may result in a partial or non-refund.
